Position Overview

The Restaurant Manager will oversee the daily operations of the Italian restaurant within the hotel, ensuring exceptional guest experiences, smooth service delivery, and profitability. This role requires strong leadership, operational expertise, and creativity to maintain high standards while driving revenue through innovative promotions and strategic planning.

Key Responsibilities

• Manage day-to-day restaurant operations, ensuring smooth service aligned with hotel standards.
• Maintain cleanliness, organization, and compliance with hygiene and safety regulations.
• Implement and monitor Standard Operational Audits to uphold service excellence.
• Monitor costs, revenues, and budgets to maximize profitability.
• Lead, motivate, and develop the restaurant team to deliver outstanding service.
• Organize regular training sessions to ensure staff are proficient in standards and systems (e.g., Micros POS system).
• Plan staff schedules considering peak business periods, annual leave, and operational needs.
• Ensure guests receive dining experiences with exceptional hospitality.
• Handle customer feedback and resolve issues promptly to maintain satisfaction and loyalty.
• Collaborate with the hotel’s marketing team to design and execute innovative promotions.
• Develop action plans to attract new customers and retain regular clientele.
• Stay updated on competitor activities and industry trends to maintain a competitive edge.
• Communicate effectively with hotel management and other departments to align operations.

Requirements

• Willingness to work long and flexible hours, including weekends and holidays.
• Physically fit and able to handle the demands of restaurant operations.
• Strong computer literacy, especially in restaurant management systems (Micros POS preferred).
• Excellent leadership, motivational, and interpersonal skills.
• Customer-oriented mindset with a passion for hospitality.
• Creative thinker with initiative to design promotions and improve operations.
• Team player with adaptability to different working environments.
• Commitment to professional values and high service standards.

Preferred Qualifications

• Prior experience managing restaurants in the hotel industry.
• Knowledge of Italian cuisine and wine culture.
• Strong organizational and problem-solving skills.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Personal leave
• Personal development opportunities

Job Summary:

The Hospital Food Service Project Manager oversees food service projects and operations within a healthcare facility, ensuring the delivery of safe, nutritious, cost-effective, and high-quality food services to patients, staff, and visitors. This role manages project planning, implementation, budgeting, compliance, and coordination among food service, clinical, and administrative teams.

Key Responsibilities

Project Management

• Plan, coordinate, and oversee food service projects, including kitchen renovations, equipment upgrades, menu implementation, technology adoption, and process improvement initiatives.
• Develop project plans, timelines, budgets, and performance metrics.
• Monitor project progress and ensure milestones are achieved on schedule and within budget.
• Identify and mitigate project risks and operational challenges.

Food Service Operations

• Collaborate with food service managers, dietitians, and healthcare professionals to ensure food services meet patient nutritional requirements.
• Support the implementation of patient-centered meal service programs.
• Evaluate and improve food production, distribution, and delivery systems.
• Ensure continuity of food services during project transitions.

Budget and Resource Management

• Prepare and manage project budgets and resource allocations.
• Monitor project expenditures and identify cost-saving opportunities.
• Coordinate procurement of equipment, supplies, and contracted services.
• Manage vendor relationships and contract performance.

Compliance and Quality Assurance

• Ensure compliance with healthcare regulations, food safety standards, sanitation requirements, and hospital policies.
• Support quality improvement initiatives and accreditation requirements.
• Monitor food service performance indicators and implement corrective actions when necessary.

Leadership and Stakeholder Management

• Lead cross-functional project teams and facilitate collaboration among departments.
• Communicate project objectives, status updates, and outcomes to hospital leadership and stakeholders.
• Provide training and change-management support for new processes and systems.
• Foster a culture of continuous improvement and operational excellence.

Qualifications

• Bachelor's degree in Hospitality Management, Nutrition, Dietetics, Food Service Management, Healthcare Administration, Business Administration, or a related field.
• Several years of experience in healthcare food service management, hospitality operations, project management, or a related area.
• Project management certification
• Knowledge of hospital food service operations, clinical nutrition requirements, and food safety regulations.
• Experience managing budgets, vendors, and multidisciplinary teams.

Perks & Benefits

• Nearby public transport
• Personal leave

Job Summary:

The Hospital Food Service Catering Manager is responsible for planning, coordinating, and overseeing all catering and food service operations within the hospital. This includes managing patient meal services, staff dining facilities, special events, and catering functions while ensuring compliance with healthcare regulations, food safety standards, budget requirements, and patient dietary needs. The role focuses on delivering high-quality food services, operational efficiency, and exceptional customer satisfaction.

Key Responsibilities

Catering and Food Service Management

• Plan, organize, and oversee daily catering and food service operations.
• Coordinate food production and service for hospital events, meetings, conferences, and special functions.
• Ensure timely and efficient delivery of meals and catering services.
• Monitor food quality, presentation, portion control, and customer satisfaction.
• Develop and implement service standards and operating procedures.

Patient Meal Services

• Work closely with dietitians, nutritionists, and clinical staff to ensure patient meals meet prescribed dietary requirements.
• Oversee meal distribution systems and ensure accuracy of therapeutic diets.
• Support initiatives to improve patient dining experiences and satisfaction.

Staff Leadership and Supervision

• Recruit, train, supervise, and evaluate catering and food service personnel.
• Develop staff schedules and ensure adequate staffing levels.
• Promote teamwork, employee engagement, and continuous professional development.
• Address staff performance issues and implement corrective actions when necessary.

Budget and Financial Management

• Prepare and manage departmental budgets.
• Monitor food, labor, and operational costs to achieve financial targets.
• Analyze financial reports and identify cost-saving opportunities.
• Control inventory levels and minimize food waste.

Procurement and Vendor Management

• Coordinate purchasing of food, beverages, equipment, and supplies.
• Maintain relationships with suppliers and negotiate contracts where appropriate.
• Ensure products meet quality, safety, and nutritional standards.

Food Safety and Regulatory Compliance

• Ensure compliance with food safety regulations, sanitation standards, infection-control protocols, and hospital policies.
• Conduct regular inspections and audits of catering and kitchen operations.
• Maintain documentation related to food safety, quality assurance, and regulatory requirements.
• Support accreditation and quality improvement initiatives.

Quality Assurance and Customer Service

• Monitor customer feedback and implement service improvements.
• Develop quality control measures to maintain high standards of food production and service.
• Resolve service-related issues and complaints promptly and professionally.

Qualifications

• Bachelor's degree in Hospitality Management, Food Service Management, Nutrition, Culinary Management, Business Administration, or a related field.
• Several years of experience in catering, food service, hospitality, or healthcare food operations, including supervisory experience.
• Knowledge of healthcare food service regulations and therapeutic diets.
• Food Safety Certification (e.g., HACCP, ServSafe, or equivalent) preferred.

Key Skills

• Catering and event management
• Leadership and staff supervision
• Budgeting and cost control
• Food safety and regulatory compliance
• Customer service and stakeholder management
• Inventory and procurement management
• Communication and organizational skills
• Problem-solving and decision-making

Perks & Benefits

• Nearby public transport
• Personal leave

Job Summary:

The Hospital Head Chef leads and manages all kitchen operations within the healthcare facility, ensuring the preparation and delivery of safe, nutritious, high-quality meals for patients, staff, and visitors. The role works closely with dietitians, food service managers, and healthcare professionals to meet clinical dietary requirements while maintaining food safety, quality standards, and operational efficiency.

Key Responsibilities

Kitchen Operations

• Oversee daily food production and kitchen operations.
• Plan, organize, and supervise meal preparation for patients, staff, and visitors.
• Ensure meals are prepared according to approved recipes, portion sizes, and dietary specifications.
• Monitor food quality, taste, presentation, and consistency.
• Coordinate meal service schedules to ensure timely delivery.

Menu Planning and Nutrition Support

• Collaborate with dietitians and nutritionists to develop menus that meet patient dietary and therapeutic requirements.
• Assist in creating specialized menus for patients with medical conditions, allergies, or dietary restrictions.
• Introduce menu improvements while maintaining nutritional standards.

Food Safety and Compliance

• Ensure compliance with food safety regulations, sanitation standards, and hospital policies.
• Monitor food storage, handling, preparation, and temperature control procedures.
• Conduct regular kitchen inspections and implement corrective actions when necessary.
• Maintain accurate food safety and production records.

Staff Leadership and Training

• Supervise, schedule, and support kitchen staff, cooks, and food service personnel.
• Train employees on food preparation techniques, hygiene standards, and safety procedures.
• Evaluate staff performance and promote teamwork and professional development.
• Assist with recruitment and onboarding of kitchen personnel.

Inventory and Cost Control

• Manage food inventory levels and kitchen supplies.
• Order ingredients and coordinate with suppliers to ensure product quality and availability.
• Monitor food costs, minimize waste, and maintain budget targets.
• Conduct stock checks and inventory audits.

Quality Improvement

• Monitor patient satisfaction related to meal services.
• Implement improvements to food quality, service efficiency, and kitchen operations.
• Participate in hospital quality assurance and accreditation activities.

Qualifications

• Diploma or Degree in Culinary Arts, Hospitality Management, Food Service Management, or a related field.
• Professional chef certification preferred.
• Several years of culinary experience, including supervisory or leadership roles.
• Experience in healthcare, institutional, or large-scale food service operations is preferred.
• Knowledge of therapeutic diets and food safety regulations.

Perks & Benefits

• Nearby public transport
• Personal leave

Job Summery

The Dietician performs a variety of specialized duties related to the receipt, interpretation and implementation of patient diet orders.

Key Areas of Responsibility

  Keeps lines of communication open between Medical Staff and

Dietary Department.

  Interprets physician diet orders and modifies diet according to diet patterns and patient preferences

  Interviews patients  assigned  and  document  pertinent information on the appropriate nutrition documentation forms

  Instructs patients in diet principles and restrictions per physician diet order and documents pertinent information

  Provides substitutions if patient is unable to eat the meal provided, in accordance with diet restrictions

  Plans between-meal nourishments for patients as necessary

  Relates information on assigned patients to food production staff and Diet Aide.

  Completes daily calorie counts when ordered or initiated

  Computes nutritional value of recipes when necessary

  Completes diet histories for nutritional assessment on specific patients

  Evaluates appropriateness of diet order for diagnosis and recommends diet order changes as indicated

  Maintains updated and necessary patient education materials and nutrition references and textbooks

  Plans, coordinates and implements the department’s Quality

Assurance Program

  Participates in the development of policies and programs directed toward patient and family education

  Assists in National Nutrition Education Week projects

Directs Diet Aides in daily duties and offers in-service education

  Participates in patient care plan meetings, support groups as requested   or deemed necessary, and Dietary Department management meetings

Additional Requirements

  Exceptional work ethic with strong value and principles – grooming to go above and beyond the basic expectation

  Details-oriented : an attention to the details for task of zero

tolerance for errors

  A self-motivated individual who can work under pressure and meet deadlines

  An absolute commitment to perform a good customer service

  A positive attitude and open minded that approaches problem from all angles

  Ensure compliance with business operation and hospitality laws

  Comply with the health and safety policies and procedures.

Perks & Benefits

• Nearby public transport
• Personal leave

Kumpulan Olive Tree sedang giat menggaji individu yang bersemangat dan berorientasikan perkhidmatan untuk menyertai keluarga kami! Jika anda gemar berinteraksi dengan orang ramai dan mencipta pengalaman menjamu selera yang tidak dapat dilupakan, kami ingin mendengar daripada anda.

Tanggungjawab:

• Sambut dan alu-alukan tetamu dengan sikap yang mesra dan positif, memastikan mereka berasa dihargai dan selesa.
• Mengurus tempahan dan membantu dengan pengagihan meja yang cekap.
• Mengiringi tetamu ke meja mereka dan menghidangkan menu.
• Berikan maklumat tentang item menu, tawaran istimewa harian, promosi dan minuman.
• Menjawab pertanyaan tetamu dan memberi cadangan mengenai makanan dan minuman.
• Menghantar makanan dan minuman dengan segera sambil memastikan piawaian kualiti dikekalkan.
• Memberikan khidmat pelanggan yang cemerlang dan memenuhi keperluan tetamu sepanjang pengalaman menjamu selera mereka.
• Bekerjasama dengan pasukan perkhidmatan untuk memastikan operasi restoran berjalan lancar dan cekap.
• Membantu menjaga kebersihan dan pengaturan ruang makan dan stesen pelayan wanita.
• Kendalikan kebimbangan tetamu secara profesional dan tingkatkan isu apabila perlu.
• Patuhi dasar dan prosedur syarikat, termasuk pengendalian tunai jika berkenaan.
• Melaporkan diri ke tempat kerja tepat pada waktunya dan memakai pakaian seragam yang sesuai.

Keperluan:

• Berperwatakan mesra, positif dan mesra pelanggan.
• Kemahiran komunikasi dan interpersonal yang cemerlang.
• Kebolehan melakukan pelbagai tugas dan kekal tenang dalam persekitaran yang pantas.
• Penampilan yang menarik dan sikap profesional.
• Kerja berpasukan yang kuat dan kemahiran menyelesaikan masalah.
• Pengalaman terdahulu dalam bidang perhotelan, makanan & minuman, khidmat pelanggan atau peranan yang serupa adalah satu kelebihan, tetapi tidak diperlukan.
• Bersedia bekerja syif, hujung minggu dan cuti umum.

Faedah & Kebaikan

• Ekuiti pekerja
• Insurans perubatan

The Rooms Division Manager is responsible for overseeing the overall operations of the Front Office, Housekeeping, Guest Services, Concierge, and other Rooms Division functions. The role ensures exceptional guest experiences, operational efficiency, revenue optimization, and compliance with hotel standards while leading and developing the Rooms Division team.

Key Responsibilities

Operations Management

• Oversee the daily operations of the Front Office, Housekeeping, Concierge, Bell Service, and Guest Relations.
• Ensure smooth coordination between departments to deliver exceptional guest experiences.
• Monitor and maintain hotel service standards, policies, and procedures.
• Conduct regular inspections of guest rooms, public areas, and operational facilities.
• Resolve guest complaints and service recovery issues promptly and professionally.

Guest Experience

• Ensure high levels of guest satisfaction and loyalty.
• Monitor guest feedback, online reviews, and satisfaction scores.
• Implement action plans to improve service quality and guest experience.
• Maintain a visible presence in guest areas to engage with guests and support the team.

Revenue & Financial Management

• Collaborate with Revenue Management and Sales teams to maximize room revenue.
• Monitor room inventory, occupancy, ADR, RevPAR, and forecasting reports.
• Manage departmental budgets and control operational expenses.
• Identify opportunities to increase revenue and improve operational efficiency.

Housekeeping Management

• Ensure guest rooms and public areas meet cleanliness and brand standards.
• Monitor room readiness and coordinate closely with Front Office on room availability.
• Oversee inventory control and ordering of housekeeping supplies and equipment.
• Ensure proper maintenance reporting and follow-up.

Front Office Management

• Ensure efficient check-in, check-out, reservations, and guest service processes.
• Monitor room allocation and guest requests.
• Ensure compliance with cash handling and audit procedures.
• Review daily reports and operational performance metrics.

Leadership & Team Development

• Lead, coach, and develop Rooms Division employees.
• Conduct performance evaluations and provide regular feedback.
• Identify training needs and support employee development initiatives.
• Foster a positive and productive working environment.
• Ensure proper staffing levels and workforce planning.

Health, Safety & Compliance

• Ensure compliance with hotel policies, brand standards, and local regulations.
• Support emergency response procedures and crisis management plans.
• Maintain workplace safety standards and promote a safe working environment.
• Ensure compliance with security, fire, and health & safety requirements.

Administration & Reporting

• Prepare operational reports, forecasts, and departmental performance reviews.
• Analyze operational trends and recommend improvements.
• Participate in management meetings and strategic planning sessions.
• Monitor departmental KPIs and implement corrective actions when required.

Requirements

• Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, or related field.
• Minimum 5–8 years of hotel operations experience with at least 2–3 years in a managerial role.
• Strong knowledge of Front Office and Housekeeping operations.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Knowledge of hotel PMS systems and Microsoft Office applications.
• Ability to work flexible hours, including weekends and public holidays when required.

Key Performance Indicators (KPIs)

• Guest Satisfaction Scores (GSS)
• Online Reputation Scores
• Room Cleanliness and Quality Audit Scores
• Occupancy, ADR, and RevPAR Performance
• Front Office and Housekeeping Productivity
• Employee Engagement and Turnover Rates
• Budget and Cost Control Performance
• Compliance with Brand Standards and Audit Requirements

Perks & Benefits

• Nearby public transport
• Free Working Meals
• Car Parking Allowance OR Motorbike Allowance
• Official Phone will be provided
• Long Service Award
• IHG Friends and Family Rate Programe (Aligned with IHG Benefits)
• Birthday Leave
• Laundry
• Maternity / Paternity Leave
• Insurance and Health Care Plan

Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – As the F&B Attendant, you’ll serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Your day-to-day:

• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
• Be attentive to guest’s needs
• Prepare food and beverages for service to guests and present food according to established health and presentation standards
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
• May assist with other duties as assigned

Accountability Key Metrics –

· Completion of daily operational tasks

What we need from you?

• Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred. Must be at the minimum age to serve alcohol in line with any local legislative requirements.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

• Free Duty Meals
• Birthday Leave
• Overtime / Night Shift / Transportation Allowance
• Annual Leave
• Maternity / Paternity Leave

The Rooms Controller cum Guest Relations Executive is responsible for managing room inventory, monitoring reservations, and optimizing room allocation while delivering exceptional guest service. This role bridges operations and guest relations to ensure both efficient hotel performance and memorable guest experiences.

Key Responsibilities:

1. Rooms Control / Inventory Management

• Monitor room availability, reservations, and room status on a daily basis.
• Ensure optimal room allocation to maximize occupancy and revenue.
• Coordinate with housekeeping, front office, and reservations to maintain accurate room inventory.
• Prepare daily, weekly, and monthly rooms reports, including forecast and occupancy analysis.

2. Guest Relations

• Welcome and assist VIP and walk-in guests.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Coordinate special arrangements for guests (e.g., birthdays, anniversaries, VIP services).
• Maintain positive guest feedback and strive to exceed guest expectations.

3. Coordination & Communication

• Liaise with housekeeping, reservations, and concierge to ensure smooth operations.
• Communicate any room status changes, maintenance issues, or guest requests to relevant departments.
• Assist in training and guiding junior front office and guest relations staff.

4. Reporting & Analysis

• Maintain accurate daily room inventory and revenue reports.
• Provide insights on occupancy trends and suggest strategies to optimize room usage.
• Assist management in improving operational efficiency and guest satisfaction metrics.

Qualifications & Skills:

• Diploma or degree in Hospitality / Hotel Management or related field.
• Minimum 2–3 years experience in Front Office, Reservations, or Guest Relations.
• Excellent communication and interpersonal skills.
• Proficiency in PMS software (Opera) and MS Office.
• Ability to multi-task, prioritize, and work under pressure.
• Detail-oriented, organized, and guest-focused.

• Birthday Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Free Duty Meals

The Demi Chef / Commis Chef is responsible for assisting in the preparation, cooking, and presentation of food in accordance with hotel standards and recipes. The role supports the kitchen team in maintaining food quality, hygiene, and operational efficiency while ensuring a positive dining experience for guests.

Key Responsibilities

Food Preparation & Production

• Prepare, cook, and present food according to approved recipes and hotel standards.
• Assist in daily mise en place and food preparation activities.
• Ensure consistency in food quality, taste, portioning, and presentation.
• Support the kitchen team during breakfast, lunch, dinner, banquets, and special events.
• Assist in preparing ingredients, sauces, garnishes, and other menu items as required.
• Ensure all food items are prepared and served within established timelines.

Kitchen Operations

• Maintain cleanliness and organization of workstations, kitchen equipment, and storage areas.
• Ensure proper handling, storage, and labeling of food products.
• Monitor stock levels and inform supervisors of shortages or replenishment needs.
• Minimize food wastage and follow portion control guidelines.
• Assist in receiving and checking food deliveries when required.

Food Safety & Hygiene

• Adhere to food safety, hygiene, and sanitation standards at all times.
• Ensure compliance with HACCP, local health regulations, and hotel policies.
• Practice safe food handling procedures and proper temperature control.
• Maintain personal hygiene and professional appearance standards.

Teamwork & Communication

• Work closely with other kitchen team members to ensure smooth operations.
• Follow instructions from senior chefs and supervisors.
• Support colleagues during peak service periods and special events.
• Participate in training sessions and continuous learning opportunities.

Quality Control

• Ensure all dishes meet the hotel's quality standards before service.
• Report equipment malfunctions, safety hazards, or operational concerns to supervisors.
• Assist in maintaining kitchen standards and continuous improvement initiatives.

Requirements

• Certificate, Diploma, or relevant qualification in Culinary Arts, Hospitality, or related field is preferred.
• Previous kitchen experience in a hotel, restaurant, or catering environment is an advantage.
• Basic knowledge of food preparation, cooking techniques, and food safety standards.
• Ability to work in a fast-paced environment.
• Strong teamwork and communication skills.
• Willingness to work shifts, weekends, and public holidays.

Key Performance Indicators (KPIs)

• Food Quality and Consistency
• Compliance with Food Safety and Hygiene Standards
• Kitchen Cleanliness and Organization
• Food Wastage Control
• Timely Food Preparation and Service
• Teamwork and Operational Support
• Guest Satisfaction and Feedback
• Compliance with Standard Recipes and Portion Control

• Free Duty Meals
• Uniform
• Birthday Leave
• Annual Leave
• Sick Leave
• Marriage Leave
• Compassionate Leave
• Maternity / Paternity Leave

The Housekeeping Supervisor (Rooms) is responsible for supervising the daily housekeeping operations of guest rooms and assigned areas, ensuring cleanliness, maintenance, and presentation standards are consistently achieved. The role involves leading room attendants, conducting inspections, monitoring productivity, and ensuring a high level of guest satisfaction in accordance with hotel brand standards.

Key Responsibilities

Operations Management

• Supervise and coordinate the daily activities of Room Attendants and Housekeeping Attendants.
• Assign room cleaning schedules and work assignments based on occupancy levels and operational requirements.
• Ensure guest rooms, corridors, pantries, and assigned areas are cleaned and maintained according to hotel standards.
• Monitor room status and coordinate closely with Front Office regarding room availability and guest requests.
• Conduct daily briefings and communicate operational updates to the housekeeping team.

Room Inspection & Quality Control

• Inspect guest rooms and public areas to ensure cleanliness, maintenance, and presentation standards are met.
• Ensure VIP rooms, long-stay rooms, and special requests are prepared according to requirements.
• Identify and report maintenance issues and follow up on corrective actions.
• Monitor housekeeping productivity and quality standards.
• Ensure all guestrooms are ready for sale within established timelines.

Guest Service

• Respond promptly and professionally to guest requests and complaints.
• Coordinate with relevant departments to ensure guest needs are fulfilled.
• Support service recovery efforts and ensure guest satisfaction.
• Maintain a visible presence on guest floors to ensure service excellence.

Inventory & Asset Control

• Monitor housekeeping supplies, linen, guest amenities, and equipment usage.
• Conduct regular inventory checks and report shortages.
• Ensure proper handling, storage, and issuance of housekeeping supplies.
• Minimize wastage and control operational costs.

Team Leadership & Training

• Train, coach, and guide Room Attendants on housekeeping standards and procedures.
• Monitor employee performance and provide constructive feedback.
• Assist in onboarding and orientation of new housekeeping team members.
• Promote teamwork, discipline, and a positive work environment.

Health, Safety & Compliance

• Ensure compliance with hotel policies, housekeeping procedures, and brand standards.
• Adhere to workplace health and safety regulations.
• Ensure proper handling and storage of cleaning chemicals and equipment.
• Maintain high standards of hygiene, cleanliness, and safety throughout assigned areas.

Administration & Reporting

• Prepare daily room inspection reports and productivity reports.
• Monitor attendance, scheduling, and manpower deployment.
• Report maintenance defects, lost and found items, and operational concerns.
• Assist management with departmental reporting and audits.

Requirements

• Diploma, Certificate, or equivalent qualification in Hospitality Management or a related field is preferred.
• Minimum 2–3 years of housekeeping experience, preferably with supervisory experience in a hotel environment.
• Strong knowledge of housekeeping operations, cleaning procedures, and room inspection standards.
• Good leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Basic computer literacy and familiarity with hotel property management systems is an advantage.
• Willingness to work shifts, weekends, and public holidays.

Key Performance Indicators (KPIs)

• Guest Room Cleanliness Scores
• Housekeeping Quality Audit Results
• Guest Satisfaction Scores
• Room Readiness and Turnaround Time
• Productivity and Efficiency of Room Attendants
• Linen and Supply Cost Control
• Compliance with Brand Standards and Safety Procedures
• Employee Performance and Attendance

• Birthday Leave
• Free Duty Meals
• Uniform
• Marriage Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Annual Leave
• Medical Leave

Assist in food preparation such as washing, cutting, and basic cooking tasks

Maintain cleanliness and hygiene in the kitchen at all times

Ensure proper food storage and handling according to safety standards

Support chefs and kitchen staff in daily operations

Wash dishes, utensils, and kitchen equipment

Help with stocking and organizing ingredients and supplies

Follow health and safety regulations

Perform other duties as assigned by the supervisor

Perks & Benefits

• Employee equity

Membantu dalam penyediaan makanan seperti mencuci, memotong, dan tugas memasak asas

Sentiasa menjaga kebersihan dan keceriaan di dapur

Memastikan penyimpanan dan pengendalian makanan yang betul mengikut piawaian keselamatan

Menyokong chef dan kakitangan dapur dalam operasi harian

Basuh pinggan mangkuk, peralatan dapur dan

Membantu menyimpan dan menyusun bahan-bahan serta bekalan

Patuhi peraturan kesihatan dan keselamatan

Melaksanakan tugas-tugas lain yang diarahkan oleh penyelia

Faedah & Kebaikan

• Ekuiti pekerja