CUSTOMER SERVICES EXECUTIVE

(Based in SUNWAY)

Potential career development & Job Stability

Start Work ASAP

We have an excellent growth potential and wide exposure

Responsibilities

 Coordinate with customers, oversea agents, vendors and internal branch offices.

 Coordinate shipment for air freight and sea freight and prepare documents.

 Prepare invoices/payable/payment to customer/carrier/supplier/agent

 Pleasant personality and attitudes are preferred.

 Have good experience –work independently, efficiently, hardworking.

Requirements

 Minimum SPM, Diploma or its equivalent

 Minimum 2 years related working experience

 Knowledge in handling air or sea shipments for import & export

 Able to work independently with minimum supervision

 Trustworthy and able to maintain confidentiality with high level of integrity and commitment.

 Good command of oral & written English and Bahasa Malays

 Computer literate

Hiring WFH Talent – Malaysia

We’re looking for skilled language professionals to join our remote team!

If you’re passionate about communication and want a flexible work setup, this opportunity is for you

Pay Rate: basic salary up to MYR 9000

Positions Available

Mandarin Interpreter

Cantonese Interpreter

Interested? Contact us for more info

wa.link/qtomye

whatsapp at +60196692739

Let’s grow together! Or tell this to someone who need this

#Hiring #WFHMalaysia #RemoteWork #RemoteJob #MandarinInterpreter #CantoneseInterpreter #InterpreterJobs #languagejobs

Work Setup

Remote / Work From Home

Quiet and private working space

Stable internet connection (LAN cable recommended)

Education

Minimum SPM qualification

Background in languages, translation, interpretation, or healthcare is preferred

Language Requirements

English proficiency B2 level or above

Fluent in Mandarin or Cantonese

Experience

Fresh graduates are welcome

Interpreter or translator experience is an advantage

Competencies

Strong listening and comprehension skills

Ability to retain and interpret information accurately

Ability to remain neutral during conversations

Strong concentration and professionalism

Job Responsibilities

Provide accurate interpretation between English and Mandarin/Cantonese

Maintain tone, meaning, and context during interpretation

Follow instructions from clients during calls

Ensure professionalism and clear pronunciation

Manage the flow of conversations appropriately

Handle sensitive or challenging calls professionally

Be punctual and available during scheduled working hours

Ensure stable internet access for work communication

Perks & Benefits

• Commission and bonus
• Medical insurance
• Work visa sponsorship
• Dental insurance
• Vision insurance
• Paid training and development
• Remote work flexibility

About the Role

We are seeking a proactive and customer-focused Customer Liaison Executive to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring a seamless customer experience across policy servicing and claims support. You will play a critical role in maintaining client satisfaction while upholding operational and regulatory standards.

JOB DESCRIPTION:

• Manage customer inquiries via phone, email, and walk-in channels in a timely and professional manner
• Provide clear and accurate information on insurance policies, coverage, and procedures
• Support end-to-end policy servicing, including applications, renewals, endorsements, and cancellations
• Assist customers throughout the claims process and coordinate with internal teams for resolution
• Handle customer feedback and complaints, ensuring effective resolution and escalation where necessary
• Maintain accurate customer records in internal systems
• Collaborate with underwriting, claims, and sales teams to ensure consistent service delivery
• Ensure compliance with company policies and regulatory requirements

JOB REQUIREMENT:

• Bachelor’s Degree in Business, Finance, Insurance, or related field

• 2–4 years of experience in insurance, banking or customer service environment

• Strong communication and interpersonal skills

• Good problem-solving and conflict resolution abilities

• High attention to detail and organizational skills

• Proficiency in Microsoft Office and customer management systems

• Knowledge of insurance products and claims processes is an added advantage

• Preferred female

• Preferred Language: Mandarin, English & Malay

• Working Hours: Monday - Friday: 8.30am – 5.00pm, Saturday: 8.30am – 1.00pm

Perks & Benefits

• Personal leave
• EPF & SOCSO
• Medical
• Annual Leave
• Performance Bonus
• Insurance

Role Overview:

The lead is responsible for leading demand forecasting and capacity planning to ensure optimal staffing strategies that support service level targets across all channels.

This role supervises the WFM analyst team, governs the forecasting methodology, and oversees workforce planning deliverables, enabling the WFM Manager to focus on strategic initiatives, stakeholder management, and long-term workforce optimization.

Job Responsibilities:

Forecasting & Capacity Planning

• Lead the development and governance of short-term and mid-term demand forecasts across all service channels (calls, email, chat, etc.).
• Translate forecasted demand into FTE requirements using workforce planning methodologies.
• Develop capacity planning models to determine staffing requirements, resource allocation, and service level feasibility.
• Support annual headcount planning, manpower budgeting, and hiring projections in collaboration with Operations and HR.
• Ensure forecast assumptions, methodology, and planning parameters are consistently applied and documented.

Scheduling Governance & Resource Optimization

• Oversee workforce scheduling frameworks to ensure coverage aligns with forecasted demand and capacity plans.
• Ensure scheduling strategies are aligned with staffing plans, shrinkage assumptions, and operational constraints.
• Guide analysts in implementing strategies to optimise service-level performance and workforce utilization.
• Monitor staffing allocation across functions and channels to support cross-function resource optimisation when required

WFM Team Leadership

• Supervise and guide WFM analysts responsible for forecasting support, scheduling execution, and reporting.
• Review analysts’ outputs, including forecast models, staffing plans, and operational reports.
• Establish structured workflows, ownership, and deliverable timelines within the WFM team.
• Provide coaching to develop analytical and workforce planning capabilities across the team.

WFM Performance Monitoring & Reporting

• Monitor key workforce planning metrics such as Service Level, Forecast Accuracy, Shrinkage, Occupancy, and Staffing Utilization.
• Provide structured insights and analysis to support operational decision-making.
• Maintain reporting frameworks and dashboards (Excel / Power BI) to ensure visibility of workforce performance.

Requirements & Qualifications

• 6-8 years of experience in Workforce Management, Capacity Planning, or Contact Center Operations.
• Minimum 2 years of team leadership or supervisory experience in WFM or operations analytics.
• Strong understanding of contact center forecasting methodologies and capacity planning models.
• Advanced skills in Excel, data analysis, and reporting tools (e.g., Power BI), with working knowledge of DAX and SQL.
• Strong analytical thinking and attention to detail.
• Good communication skills and ability to work collaboratively in a team setting.
• Self-motivated and eager to learn new tools and techniques.
• Able to manage multiple tasks and deadlines independently.
• Comfortable working with large data sets and resolving data inconsistencies.
• Open to Malaysians only

Competencies

• Strong analytical thinking and structured problem-solving ability.
• Ability to translate operational data into workforce planning decisions.
• Strong stakeholder management and communication skills.
• Leadership capability to manage analyst teams and drive operational discipline.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance

Job Description:

We are looking for a dedicated and proactive Online Customer Care to join our team, and we encourage fresh graduates to apply. The ideal candidate will provide timely and professional support to customers and vendors on our online marketplace platform through email, chat, and social media. Responsibilities include addressing inquiries related to product listings, transactions, and platform usage, assisting with order tracking and issue resolution, supporting vendors with registration and store setup, and utilizing IT skills to troubleshoot technical issues. Join us to contribute to a positive customer experience and drive overall platform success.

Fresh graduates are also encouraged to apply.

Job Responsibilities:

• Provide timely and professional support to customers / vendors on the online marketplace platform through various channels, including email, chat, and social media.
• Address customer / vendor inquiries related to product listings, transactions, and general platform usage, ensuring a positive customer experience.
• Assist customers / vendors with order tracking, returns, and issue resolution, demonstrating a thorough understanding of the online marketplace's policies and procedures.
• Support vendors in the registration, verification, and store setup processes, including tasks such as product upload, shipping arrangements, and more..
• Utilize IT skills to navigate the online marketplace platform, troubleshoot technical issues, and guide customers / vendors through online processes.
• Collaborate with the IT team to escalate and resolve technical issues impacting customer / vendor interactions on the online platform.
• Maintain accurate and comprehensive customer / vendor records within the platform's system, documenting interactions and resolutions effectively.
• Stay informed about updates to the online marketplace, promotional activities, and policies to provide accurate information to customers / vendors.
• Collaborate with cross-functional teams, including sales, logistics, finance and technical support, to address customer / vendor needs and contribute to overall customer / vendor satisfaction.
• Proactively identify opportunities for process improvement on the online marketplace platform and provide constructive feedback.
• Adhere to established service level agreements (SLAs) to ensure the efficient resolution of customer / vendor inquiries and issues.
• Be able to handle multitasking or challenge job. handle various tasks beyond customer care, including responsibilities in sales, process flow, system testing, etc.

Job Requirements:

• Bachelor’s degree in any relevant field or equivalent work experience. (Fresh graduates are encouraged to apply.)
• Background in Information Technology or related fields is an added advantage.
• Good communication skills in Chinese, English, or Malay (written and verbal) to support a diverse customer base.
• Willingness to learn with strong problem-solving skills and ability to handle and resolve customer issues independently.
• Basic familiarity with CRM tools and IT systems is an advantage (training will be provided).
• Ability and interest to learn and navigate online marketplace platforms.
• Passion for delivering good customer service and a positive attitude towards exceeding customer expectations.
• Familiarity with online communication tools, social media platforms, or customer support tools is an added advantage.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

Job Description:

We are looking for a dedicated and proactive Online Customer Care to join our team, and we encourage fresh graduates to apply. The ideal candidate will provide timely and professional support to customers and vendors on our online marketplace platform through email, chat, and social media. Responsibilities include addressing inquiries related to product listings, transactions, and platform usage, assisting with order tracking and issue resolution, supporting vendors with registration and store setup, and utilizing IT skills to troubleshoot technical issues. Join us to contribute to a positive customer experience and drive overall platform success.

Fresh graduates are also encouraged to apply.

Job Responsibilities:

• Provide timely and professional support to customers / vendors on the online marketplace platform through various channels, including email, chat, and social media.
• Address customer / vendor inquiries related to product listings, transactions, and general platform usage, ensuring a positive customer experience.
• Assist customers / vendors with order tracking, returns, and issue resolution, demonstrating a thorough understanding of the online marketplace's policies and procedures.
• Support vendors in the registration, verification, and store setup processes, including tasks such as product upload, shipping arrangements, and more..
• Utilize IT skills to navigate the online marketplace platform, troubleshoot technical issues, and guide customers / vendors through online processes.
• Collaborate with the IT team to escalate and resolve technical issues impacting customer / vendor interactions on the online platform.
• Maintain accurate and comprehensive customer / vendor records within the platform's system, documenting interactions and resolutions effectively.
• Stay informed about updates to the online marketplace, promotional activities, and policies to provide accurate information to customers / vendors.
• Collaborate with cross-functional teams, including sales, logistics, finance and technical support, to address customer / vendor needs and contribute to overall customer / vendor satisfaction.
• Proactively identify opportunities for process improvement on the online marketplace platform and provide constructive feedback.
• Adhere to established service level agreements (SLAs) to ensure the efficient resolution of customer / vendor inquiries and issues.
• Be able to handle multitasking or challenge job. handle various tasks beyond customer care, including responsibilities in sales, process flow, system testing, etc.

Job Requirements:

• Bachelor’s degree in any relevant field or equivalent work experience. (Fresh graduates are encouraged to apply.)
• Background in Information Technology or related fields is an added advantage.
• Good communication skills in Chinese, English, or Malay (written and verbal) to support a diverse customer base.
• Willingness to learn with strong problem-solving skills and ability to handle and resolve customer issues independently.
• Basic familiarity with CRM tools and IT systems is an advantage (training will be provided).
• Ability and interest to learn and navigate online marketplace platforms.
• Passion for delivering good customer service and a positive attitude towards exceeding customer expectations.
• Familiarity with online communication tools, social media platforms, or customer support tools is an added advantage.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

Penerangan:

Kami sedang mencari individu yang proaktif dan berfokuskan pelanggan untuk menyertai pasukan kami sebagai Eksekutif Khidmat Pelanggan . Dalam peranan ini, anda akan bertanggungjawab untuk mengendalikan pertanyaan pelanggan dan mengekalkan tahap kepuasan pelanggan yang tinggi serta kualiti perkhidmatan akan menjadi keutamaan utama.

Lokasi Operasi : Menara MBMR, Mid Valley (boleh diakses dengan LRT Abdullah Hukum & KTM Mid Valley)

Pengaturan Kerja : Berasaskan syif bergilir (5 hari bekerja seminggu)

Pengaturan Syif : Isnin hingga Jumaat atau Jumaat hingga Selasa

Hujung Minggu : Bekerja Dari Rumah

Waktu bekerja : 9 pagi-6 petang atau 12 tengah hari-9 malam (termasuk rehat 1 jam)

Tanggungjawab Utama

• Melayani pertanyaan Pelanggan melalui Tiktok, Shopee, Lazada dan media sosial.
• Menjawab pertanyaan secara profesional dan segera.
• Membantu pelanggan dengan pertanyaan berkaitan pesanan, penghantaran dan produk.
• Berkoordinasi dengan pasukan dalaman untuk penyelesaian pesanan atau isu.
• Mengekalkan kadar kepuasan pelanggan dan kualiti perkhidmatan yang baik.

Kemahiran & Kelayakan

• Minimum 1-2 tahun pengalaman dalam khidmat pelanggan atau e-dagang diutamakan.
• Boleh membaca dan menulis (menaip) dalam Bahasa Malaysia & Bahasa Cina & Bahasa Inggeris asas.
• Graduan baru dialu-alukan untuk memohon.
• Kerja syif pada hari bekerja & hujung minggu.
• Kemahiran komunikasi yang baik dan pengetahuan asas komputer/platform e-dagang.

• Elaun Perubatan
• Elaun Makan
• Caruman KWSP, SOCSO & EIS
• All gazetted holidays in Wilayah Persekutuan Kuala Lumpur
• Cuti tahunan dari 14 hari
• Pengangkutan awam berdekatan
• Snek percuma
• Budaya muda & terbuka

Description:

We are seeking a proactive and customer-focused individual to join our team as a Customer Service Executive. In this role, you will be responsible for handling customer enquiries and maintaining a high level of customer satisfaction and service quality will be a key priority.

Working Location: Menara MBMR, Mid Valley (accessible by LRT Abdullah Hukum & KTM Mid Valley)

Working Arrangement: Rotational shift-based (5 working days per week)

Shift Arrangement: Monday to Friday or Friday to Tuesday

Weekend: Work-From-Home

Working hour: 9am-6pm or 12pm-9pm (include 1 hour break)

Key Responsibilities

• Handle Customer enquiries via Tiktok, Shopee, Lazada, and social media.
• Respond to enquiries professionally and promptly.
• Assist customers with order, delivery and product-related questions.
• Coordinate with internal team for order or issue resolution.
• Maintain good customer satisfaction rate and service quality.

Skills & Qualifications

• Minimum 1-2 years of customer service or e-commerce experience preferred.
• Able to read and write (type) in Bahasa Malaysia & Chinese & basic English.
• Fresh graduated are welcomed to apply.
• Shift work on weekday & weekends.
• Good communication skills and basic computer / e-commerce platform knowledge.

• Medical Allowance
• Meal Allowance
• EPF, SOCSO & EIS contribution
• All gazetted holidays in Wilayah Persekutuan Kuala Lumpur
• Annual leave from 14 days
• Nearby public transport
• Free snacks
• Young & open culture

描述：

我們正在尋找一位積極主動、以客戶為中心的人才加入我們的團隊，擔任客戶服務專員。在這個職位上，您將負責處理客戶諮詢，保持高水準的客戶滿意度和優質服務是您的首要任務。

工作地點：Menara MBMR，谷中城（可搭乘輕軌 Abdullah Hukum 和電動火車谷中城站抵達）

工作安排：輪班制（每週工作5天）

工作時間安排：週一至週五或週五至週二

週末：居家辦公

工作時間：上午9點至下午6點或中午12點至晚上9點（含1小時休息時間）

主要職責

• 透過 TikTok、Shopee、Lazada 和社群媒體處理客戶諮詢。
• 專業及時回覆問詢。
• 協助顧客處理訂單、配送及產品相關問題。
• 與內部團隊協調解決訂單或問題。
• 保持良好的客戶滿意度和優質服務。

技能與資格

• 至少1-2年客戶服務或電子商務經驗者優先考慮。
• 能夠讀寫（打字）馬來語、中文和基本英文。
• 歡迎應屆畢業生申請。
• 平日和週末均需輪班。
• 良好的溝通能力和基本的電腦/電子商務平台知識。

• 醫療津貼
• 伙食補貼
• 公積金 (EPF)、社保 (SOCSO) 和就業保險計劃 (EIS) 繳款
• 吉隆坡聯邦直轄區的所有公告假期
• 年假14天起
• 附近公共交通
• 免費零食
• 年輕開放的文化

Huraian Kerja:

Kami sedang mencari Khidmat Pelanggan Dalam Talian yang berdedikasi dan proaktif untuk menyertai pasukan kami, dan kami menggalakkan graduan baharu untuk memohon. Calon yang ideal akan menyediakan sokongan profesional dan tepat pada masanya kepada pelanggan dan vendor di platform pasaran dalam talian kami melalui e-mel, sembang dan media sosial. Tanggungjawab termasuk menangani pertanyaan berkaitan penyenaraian produk, transaksi dan penggunaan platform, membantu penjejakan pesanan dan penyelesaian isu, menyokong vendor dengan pendaftaran dan persediaan kedai dan menggunakan kemahiran IT untuk menyelesaikan masalah teknikal. Sertai kami untuk menyumbang kepada pengalaman pelanggan yang positif dan memacu kejayaan platform secara keseluruhan.

Graduan baru juga digalakkan untuk memohon.

Tanggungjawab Kerja:

• Memberikan sokongan profesional dan tepat pada masanya kepada pelanggan/vendor di platform pasaran dalam talian melalui pelbagai saluran, termasuk e-mel, sembang dan media sosial.
• Menangani pertanyaan pelanggan/vendor berkaitan dengan penyenaraian produk, transaksi dan penggunaan platform umum, bagi memastikan pengalaman pelanggan yang positif.
• Membantu pelanggan/vendor dengan penjejakan pesanan, pemulangan dan penyelesaian isu, menunjukkan pemahaman yang mendalam tentang dasar dan prosedur pasaran dalam talian.
• Menyokong vendor dalam proses pendaftaran, pengesahan dan persediaan kedai, termasuk tugas seperti muat naik produk, pengaturan penghantaran dan banyak lagi.
• Menggunakan kemahiran IT untuk menavigasi platform pasaran dalam talian, menyelesaikan masalah teknikal dan membimbing pelanggan/vendor melalui proses dalam talian.
• Bekerjasama dengan pasukan IT untuk meningkatkan dan menyelesaikan isu teknikal yang memberi kesan kepada interaksi pelanggan/vendor di platform dalam talian.
• Mengekalkan rekod pelanggan/vendor yang tepat dan komprehensif dalam sistem platform, mendokumentasikan interaksi dan penyelesaian dengan berkesan.
• Kekal dimaklumkan tentang kemas kini pasaran dalam talian, aktiviti promosi dan dasar untuk memberikan maklumat yang tepat kepada pelanggan/vendor.
• Bekerjasama dengan pasukan pelbagai fungsi, termasuk jualan, logistik, kewangan dan sokongan teknikal, untuk menangani keperluan pelanggan/vendor dan menyumbang kepada kepuasan pelanggan/vendor secara keseluruhan.
• Mengenal pasti secara proaktif peluang untuk penambahbaikan proses di platform pasaran dalam talian dan memberikan maklum balas yang membina.
• Mematuhi perjanjian tahap perkhidmatan (SLA) yang ditetapkan untuk memastikan penyelesaian pertanyaan dan isu pelanggan/vendor yang cekap.
• Mampu mengendalikan kerja berbilang tugas atau mencabar. Mengendalikan pelbagai tugas di luar khidmat pelanggan, termasuk tanggungjawab dalam jualan, aliran proses, pengujian sistem, dll.

Keperluan Kerja:

• Ijazah Sarjana Muda dalam mana-mana bidang yang berkaitan atau pengalaman kerja yang setara. (Graduan baru digalakkan untuk memohon.)
• Latar belakang dalam Teknologi Maklumat atau bidang berkaitan adalah satu kelebihan tambahan.
• Kemahiran komunikasi yang baik dalam bahasa Cina, Inggeris atau Melayu (bertulis dan lisan) untuk menyokong asas pelanggan yang pelbagai.
• Kesediaan untuk belajar dengan kemahiran menyelesaikan masalah yang kukuh dan kebolehan untuk mengendalikan dan menyelesaikan masalah pelanggan secara bebas.
• Kemahiran asas dengan alatan CRM dan sistem IT adalah satu kelebihan (latihan akan diberikan).
• Kebolehan dan minat untuk belajar dan menavigasi platform pasaran dalam talian.
• Minat untuk memberikan perkhidmatan pelanggan yang baik dan sikap positif untuk melebihi jangkaan pelanggan.
• Kebiasaan dengan alat komunikasi dalam talian, platform media sosial atau alat sokongan pelanggan merupakan satu kelebihan tambahan.

Faedah & Kebaikan

• Ekuiti pekerja
• Komisen dan bonus
• Waktu kerja fleksibel
• Snek percuma / Waktu gembira
• Insurans perubatan
• Cuti peribadi
• Budaya terbuka
• Peluang pembangunan peribadi
• Latihan dan pembangunan berbayar
• Elaun untuk pendidikan berterusan
• Fleksibiliti kerja jarak jauh

Huraian Kerja

Kami sedang mencari Kerani Khidmat Pelanggan yang boleh dipercayai dan boleh bertutur dalam pelbagai bahasa untuk menguruskan pertanyaan pelanggan dan tugas pentadbiran. Jika anda seorang yang teratur dan gemar membantu orang ramai, mohonlah hari ini.

Mengapa Sertai Kami?

• Jadual Konsisten: 8:30 PG – 6:00 PTG, Ahad hingga Khamis.
• Komuniti: Bekerja betul-betul di tengah-tengah Alor Setar (Mergong 2).
• Inklusi: Peranan di mana kemahiran berbilang bahasa anda benar-benar dihargai.

Keperluan:

• Kelayakan minimum SPM.
• Sekurang-kurangnya 1 tahun pengalaman kerja dalam peranan yang serupa.
• Selesa dengan pengetahuan asas komputer (kemasukan data, emel, dll.).
• Kebolehan berkomunikasi dengan fasih dalam Bahasa Inggeris, Bahasa Melayu dan Bahasa Cina untuk menyokong asas pelanggan kami yang pelbagai.

Ringkasan Kerja:

Kami sedang mencari Eksekutif Khidmat Pelanggan Kanan yang bermotivasi tinggi dan berfokuskan pelanggan untuk menyelia dan meningkatkan operasi khidmat pelanggan kami. Peranan ini melibatkan pengurusan pertanyaan pelanggan, menyelesaikan aduan, penyelarasan dengan pasukan dalaman dan memastikan kepuasan pelanggan. Calon yang ideal haruslah mempunyai kemahiran komunikasi yang kukuh, kebolehan menyelesaikan masalah dan pengalaman dalam mengendalikan hubungan pelanggan dalam persekitaran pembuatan.

Tanggungjawab Utama:

- Mengurus dan menjawab pertanyaan pelanggan melalui telefon, emel dan secara bersemuka dengan cara yang tepat pada masanya dan profesional.

- ⁠Mengendalikan dan menyelesaikan aduan pelanggan dengan cekap sambil mengekalkan pengalaman pelanggan yang positif.

- Memproses pesanan, sebut harga dan permintaan pelanggan sambil memastikan ketepatan dan penghantaran tepat pada masanya.

- Berkoordinasi dengan jabatan dalaman seperti jualan, pengeluaran dan logistik untuk memenuhi keperluan pelanggan.

- ⁠Pantau akaun pelanggan, jejak pesanan dan berikan kemas kini kepada pelanggan mengikut keperluan.

- ⁠Menyelenggara dan mengemas kini rekod pelanggan, kontrak dan perjanjian perkhidmatan.

- ⁠Kenal pasti peluang untuk menambah baik proses khidmat pelanggan dan menyumbang kepada peningkatan pengalaman pelanggan.

- Memberikan bimbingan dan latihan kepada ahli pasukan khidmat pelanggan junior.

- Menyediakan laporan mengenai maklum balas pelanggan, prestasi perkhidmatan dan kecekapan operasi.

- ⁠Memastikan pematuhan terhadap dasar syarikat dan peraturan industri yang berkaitan dengan khidmat pelanggan.

- ⁠Memastikan pematuhan kepada keperluan sistem pengurusan kualiti ISO 9001:2015 untuk proses khidmat pelanggan.

- ⁠Menyelenggara dokumentasi dan rekod yang betul mengikut piawaian ISO 9001:2015.

- ⁠Menyokong audit dalaman dan luaran yang berkaitan dengan operasi khidmat pelanggan dan pematuhan kualiti.

- ⁠Bekerjasama rapat dengan pasukan jaminan kualiti untuk menangani dan menyelesaikan aduan pelanggan selaras dengan piawaian ISO.

Keperluan:

- Diploma/Ijazah dalam Pentadbiran Perniagaan, Khidmat Pelanggan, atau bidang berkaitan ATAU minimum 5 tahun pengalaman dalam peranan khidmat pelanggan, sebaik-baiknya dalam industri pembuatan.

- ⁠Kemahiran komunikasi dan interpersonal yang cemerlang dengan minda berorientasikan pelanggan yang kuat.

- ⁠Kebolehan menangani situasi pelanggan yang mencabar dengan profesionalisme dan empati.

- Kemahiran organisasi yang kukuh dengan perhatian terhadap perincian dan ketepatan.

- ⁠Kemahiran dalam Microsoft Office

- ⁠Kebolehan untuk bekerja secara bebas dan sebagai sebahagian daripada pasukan dalam persekitaran yang pantas.

- ⁠Kebolehan bertutur dalam pelbagai bahasa (Inggeris, Melayu, Mandarin) akan menjadi satu kelebihan tambahan.

- ⁠Pengetahuan tentang keperluan sistem pengurusan kualiti ISO 9001:2015 adalah diutamakan.

Gaji & Faedah:

- Pakej gaji yang kompetitif berdasarkan pengalaman (RM4,000-RM6,000)

- ⁠KWSP, PERKESO, EIS dan caruman berkanun yang lain.

- Cuti tahunan, faedah perubatan dan insentif prestasi.

- Peluang pertumbuhan kerjaya dalam syarikat.

✅ Penginapan asrama disediakan

✅ Pengangkutan syarikat disediakan

✅ Pemohon dari negeri lain dialu-alukan untuk memohon

- ⁠KWSP, PERKESO, EIS dan caruman berkanun yang lain.

- Cuti tahunan, faedah perubatan dan insentif prestasi.

- Peluang pertumbuhan kerjaya dalam syarikat.

Job Summary:

We are looking for a highly motivated and customer-focused Senior Customer Service Executive to oversee and enhance our customer service operations. This role involves managing customer inquiries, resolving complaints, coordinating with internal teams, and ensuring customer satisfaction. The ideal candidate should possess strong communication skills, problem-solving abilities, and experience in handling customer relationships in a manufacturing environment.

Key Responsibilities:

- Manage and respond to customer inquiries via phone, email, and in-person in a timely and professional manner.

- ⁠Handle and resolve customer complaints efficiently while maintaining a positive customer experience.

- ⁠Process orders, quotations, and customer requests while ensuring accuracy and timely delivery.

- ⁠Coordinate with internal departments such as sales, production, and logistics to fulfill customer requirements.

- ⁠Monitor customer accounts, track orders, and provide updates to clients as needed.

- ⁠Maintain and update customer records, contracts, and service agreements.

- ⁠Identify opportunities to improve customer service processes and contribute to the enhancement of customer experience.

- ⁠Provide guidance and training to junior customer service team members.

- ⁠Prepare reports on customer feedback, service performance, and operational efficiency.

- ⁠Ensure compliance with company policies and industry regulations related to customer service.

- ⁠Ensure adherence to ISO 9001:2015 quality management system requirements for customer service processes.

- ⁠Maintain proper documentation and records in accordance with ISO 9001:2015 standards.

- ⁠Support internal and external audits related to customer service operations and quality compliance.

- ⁠Work closely with the quality assurance team to address and resolve customer complaints in alignment with ISO standards.

Requirements:

- Diploma / Degree in Business Administration, Customer Service, or a related field OR minimum 5 years of experience in a customer service role, preferably in a manufacturing industry.

- ⁠Excellent communication and interpersonal skills with a strong customer-oriented mindset.

- ⁠Ability to handle challenging customer situations with professionalism and empathy.

- ⁠Strong organizational skills with attention to detail and accuracy.

- ⁠Proficiency in Microsoft Office

- ⁠Ability to work independently and as part of a team in a fast-paced environment.

- ⁠Multilingual abilities (English, Malay, Mandarin) will be an added advantage.

- ⁠Knowledge of ISO 9001:2015 quality management system requirements is preferred.

Salary & Benefits:

- Competitive salary package based on experience (RM4,000-RM6,000)

- ⁠EPF, SOCSO, EIS, and other statutory contributions.

- ⁠Annual leave, medical benefits, and performance incentives.

- ⁠Career growth opportunities within the company.

✅ Hostel accommodation provided

✅ Company transportation provided

✅ Applicants from other states are welcome to apply

- ⁠EPF, SOCSO, EIS, and other statutory contributions.

- ⁠Annual leave, medical benefits, and performance incentives.

- ⁠Career growth opportunities within the company.

Gambaran Keseluruhan Peranan:

Ketua bertanggungjawab untuk menerajui ramalan permintaan dan perancangan kapasiti bagi memastikan strategi kakitangan yang optimum yang menyokong sasaran tahap perkhidmatan merentasi semua saluran.

Peranan ini menyelia pasukan penganalisis WFM, mentadbir metodologi ramalan dan menyelia hasil perancangan tenaga kerja, membolehkan Pengurus WFM memberi tumpuan kepada inisiatif strategik, pengurusan pihak berkepentingan dan pengoptimuman tenaga kerja jangka panjang.

Tanggungjawab Kerja:

Ramalan & Perancangan Kapasiti

• Memimpin pembangunan dan tadbir urus ramalan permintaan jangka pendek dan jangka sederhana merentasi semua saluran perkhidmatan (panggilan, e-mel, sembang, dll.).
• Terjemahkan permintaan yang diramalkan kepada keperluan FTE menggunakan metodologi perancangan tenaga kerja.
• Membangunkan model perancangan kapasiti untuk menentukan keperluan kakitangan, peruntukan sumber dan tahap kebolehlaksanaan perkhidmatan.
• Menyokong perancangan kiraan pekerja tahunan, belanjawan tenaga kerja dan unjuran pengambilan pekerja dengan kerjasama Operasi dan HR.
• Memastikan andaian ramalan, metodologi dan parameter perancangan digunakan dan didokumenkan secara konsisten.

Tadbir Urus Penjadualan & Pengoptimuman Sumber

• Menyelia rangka kerja penjadualan tenaga kerja bagi memastikan liputan sejajar dengan permintaan dan pelan kapasiti yang diramalkan.
• Pastikan strategi penjadualan sejajar dengan pelan kakitangan, andaian pengecutan dan kekangan operasi.
• Membimbing penganalisis dalam melaksanakan strategi untuk mengoptimumkan prestasi tahap perkhidmatan dan penggunaan tenaga kerja.
• Pantau peruntukan kakitangan merentasi fungsi dan saluran untuk menyokong pengoptimuman sumber merentas fungsi apabila diperlukan

Kepimpinan Pasukan WFM

• Menyelia dan membimbing penganalisis WFM yang bertanggungjawab untuk sokongan ramalan, pelaksanaan penjadualan dan pelaporan.
• Semak output penganalisis, termasuk model ramalan, pelan kakitangan dan laporan operasi.
• Mewujudkan aliran kerja berstruktur, pemilikan dan garis masa yang boleh dihantar dalam pasukan WFM.
• Memberi bimbingan untuk membangunkan keupayaan analitikal dan perancangan tenaga kerja di seluruh pasukan.

Pemantauan & Pelaporan Prestasi WFM

• Pantau metrik perancangan tenaga kerja utama seperti Tahap Perkhidmatan, Ketepatan Ramalan, Pengecutan, Penghunian dan Penggunaan Kakitangan.
• Memberikan pandangan dan analisis berstruktur untuk menyokong proses membuat keputusan operasi.
• Mengekalkan rangka kerja dan papan pemuka pelaporan (Excel / Power BI) untuk memastikan keterlihatan prestasi tenaga kerja.

Keperluan & Kelayakan

• 6-8 tahun pengalaman dalam Pengurusan Tenaga Kerja, Perancangan Kapasiti atau Operasi Pusat Panggilan.
• Minimum 2 tahun pengalaman kepimpinan pasukan atau penyeliaan dalam WFM atau analitik operasi.
• Pemahaman yang kukuh tentang metodologi ramalan pusat hubungan dan model perancangan kapasiti.
• Kemahiran lanjutan dalam Excel, analisis data dan alat pelaporan (contohnya, Power BI), dengan pengetahuan tentang DAX dan SQL.
• Pemikiran analitikal yang kuat dan perhatian terhadap perincian.
• Kemahiran komunikasi yang baik dan kebolehan untuk bekerjasama dalam suasana berpasukan.
• Bermotivasi diri dan bersemangat untuk mempelajari alat dan teknik baharu.
• Mampu menguruskan pelbagai tugasan dan tarikh akhir secara bebas.
• Selesa bekerja dengan set data yang besar dan menyelesaikan ketidakkonsistenan data.
• Terbuka kepada rakyat Malaysia sahaja

Kecekapan

• Pemikiran analitikal yang kuat dan kebolehan menyelesaikan masalah yang berstruktur.
• Kebolehan menterjemahkan data operasi kepada keputusan perancangan tenaga kerja.
• Kemahiran pengurusan dan komunikasi pihak berkepentingan yang kukuh.
• Keupayaan kepimpinan untuk mengurus pasukan penganalisis dan memacu disiplin operasi.

Faedah & Kebaikan

• Pengangkutan awam berdekatan
• Lokasi pusat
• Insurans perubatan

EKSEKUTIF PERKHIDMATAN PELANGGAN

(Berpangkalan di SUNWAY)

Potensi pembangunan kerjaya & Kestabilan Pekerjaan

Mulakan Kerja SEGERA

Kami mempunyai potensi pertumbuhan yang sangat baik dan pendedahan yang luas

Tanggungjawab

 Menyelaras dengan pelanggan, ejen luar negara, vendor dan pejabat cawangan dalaman.

 Menyelaras penghantaran untuk pengangkutan udara dan pengangkutan laut serta menyediakan dokumen.

 Menyediakan invois/perlu dibayar/bayaran kepada pelanggan/pembawa/pembekal/ejen

 Personaliti dan sikap yang menyenangkan adalah diutamakan.

 Mempunyai pengalaman yang baik – bekerja secara berdikari, cekap, dan rajin.

Keperluan

 Minimum SPM, Diploma atau yang setaraf dengannya

 Minimum 2 tahun pengalaman kerja berkaitan

 Pengetahuan dalam mengendalikan penghantaran udara atau laut untuk import & eksport

 Boleh bekerja secara bebas dengan pengawasan minimum

 Boleh dipercayai dan mampu menjaga kerahsiaan dengan tahap integriti dan komitmen yang tinggi.

 Penguasaan yang baik dalam Bahasa Inggeris dan Bahasa Melayu secara lisan & bertulis

 Celik komputer

CUSTOMER SERVICES EXECUTIVE

(Based in SUNWAY)

Potential career development & Job Stability

Start Work ASAP

We have an excellent growth potential and wide exposure

Responsibilities

 Coordinate with customers, oversea agents, vendors and internal branch offices.

 Coordinate shipment for air freight and sea freight and prepare documents.

 Prepare invoices/payable/payment to customer/carrier/supplier/agent

 Pleasant personality and attitudes are preferred.

 Have good experience –work independently, efficiently, hardworking.

Requirements

 Minimum SPM, Diploma or its equivalent

 Minimum 2 years related working experience

 Knowledge in handling air or sea shipments for import & export

 Able to work independently with minimum supervision

 Trustworthy and able to maintain confidentiality with high level of integrity and commitment.

 Good command of oral & written English and Bahasa Malays

 Computer literate

Job Role Summary

If you’re passionate about solving real-world problems, enjoy working with customers, and love using technology to make an impact, this role is for you.

As a CX Specialist, you’ll help our customers succeed by blending technical expertise with customer-focused problem solving. From troubleshooting and onboarding to improving processes and influencing our product roadmap, you’ll be a key part of the customer’s end-to-end journey.

Key Responsibilities:

Technical Support & Troubleshooting

• Work with customers to diagnose and resolve technical issues
• Act as an escalation point for complex problems
• Reproduce bugs, gather logs, and collaborate with engineering teams to find root causes

Customer Advocacy

• Manage and support project implementations
• Translate customer needs and pain points into actionable insights for product teams
• Prioritize issues based on customer impact

Tooling & Automation

• Build or improve internal tools and scripts to streamline support
• Create dashboards and monitoring tools to proactively detect issues

Data-Driven Insights

• Analyze customer usage data and support cases to identify improvement opportunities
• Quantify the impact of customer problems for prioritization

Documentation & Enablement

• Create technical documentation, FAQs, and guides
• Train internal teams and customers on product functionality

Cross-Functional Collaboration

• Work closely with product, engineering, and sales teams to ensure a smooth customer journey
• Participate in pre-sales or onboarding activities when needed

Requirements:

1. Education :Degree in IT, Computer Science, Engineering, Logistics/Supply Chain, or Accounting
2. Experience : Prior work experience in any of the above fields is an advantage
3. Skills & Traits:

• Strong people skills – you enjoy connecting with customers
• Creative problem-solver, passionate about using technology to solve industry challenges
• Fluent in English, Bahasa Malaysia, and Mandarin (spoken)
• Excellent writing skills in English and Bahasa Malaysia

How to Apply:

Email Subject :  [DSMCX01] CX Specialist Application – {Name}

Interested candidates, please email your resume to [email protected]

Why You’ll Love Working Here:

• Direct product impact – your feedback shapes the software we build
• Growth opportunities – develop both technical and customer-facing skills
• Collaborative culture – work closely with multiple teams and learn from experts
• Real results – see your work translate into happier, more successful customers

Sebagai sebahagian daripada pasukan pengembangan Khidmat Pelanggan berbilang bahasa kami, anda akan bekerjasama dengan Pengurus, Pakar Projek, dalam menyumbang kepada objektif projek keseluruhan. Anda bertanggungjawab untuk merancang dan melaksanakan projek yang dirancang dengan menyediakan kepakaran dan amalan terbaik anda. Anda akan bekerja dalam satu pasukan dan memastikan matlamat syarikat dan individu dicapai.

Anda bertanggungjawab untuk (tetapi tidak terhad kepada):

• Menganalisis objektif/keperluan projek dan mengurus dokumentasi berkaitan keperluan projek, penjejakan projek, sumber projek dan penganggaran.
• Mengurus dan menyampaikan bahan status projek kepada semua peserta.
• Menyediakan sokongan pasca pelaksanaan.
• Berinteraksi dengan pihak berkepentingan perniagaan dan pakar dalam bidang tertentu untuk memahami masalah dan keperluan mereka, menyelesaikan masalah perniagaan dan jika perlu, mereka bentuk penyelesaian teknikal.
• Membantu Pengurus Projek dengan semua tugasan yang berkaitan dengan projek.
• Bekerjasama dengan pelbagai Bidang Perniagaan untuk mewujudkan dan memenuhi keperluan perniagaan mengenai peluang penambahbaikan proses menggunakan alat/metodologi penambahbaikan proses.
• Kebolehan untuk memudahkan dan mencipta dokumentasi (cth: SLA, SOP), carta alir, gambar rajah dan dek pembentangan mengenai dapatan dan peluang penambahbaikan proses.
• Menyampaikan pembentangan yang menarik, bermaklumat dan teratur, menyediakan laporan status dan kemas kini kemajuan mengikut keperluan, serta menyampaikan maklumat yang sukar atau sensitif dengan bijaksana.

Untuk berjaya dalam peranan ini, anda harus mempunyai kemahiran dan pengalaman berikut

• Kebolehan bertutur dan menulis dalam Bahasa Inggeris yang cemerlang adalah penting.
• Kebolehan bertutur & menulis dalam bahasa Kantonis, Mandarin, Korea, Jepun, Perancis, Arab ATAU Itali
• akan menjadi satu kelebihan
• Sekurang-kurangnya 2 tahun pengalaman kerja sebagai Pakar Projek, sebaik-baiknya dalam persekitaran pusat panggilan.
• Pensijilan profesional berkaitan projek adalah diutamakan.
• Celik komputer dan mahir internet.
• Berorientasikan hasil dan bersemangat untuk melaksanakan projek dengan jayanya
• Fleksibel terhadap perubahan dan mempunyai rasa terdesak
• Boleh bekerja di bawah tekanan dan mencapai matlamat yang ditetapkan
• Sikap kerja yang positif dan kebolehan bekerja dalam persekitaran berpasukan
• Personaliti yang menyenangkan dengan kemahiran komunikasi, organisasi dan analitikal yang cemerlang
• Terbuka kepada rakyat Malaysia sahaja

Apa Manfaatnya untuk Anda?

• Penginapan percuma di mana-mana hotel kami di seluruh dunia (Tertakluk pada Terma & Syarat)
• Minggu kerja 5 hari
• Gaji bulanan yang kompetitif
• Bonus berasaskan prestasi budi bicara
• Program latihan berbayar dan peluang untuk pembangunan kerjaya.
• Perlindungan komprehensif merangkumi PERKESO, KWSP, EIS dan insurans perubatan.
• Pemeriksaan kesihatan pencegahan tahunan
• Faedah dan faedah yang menarik

Faedah & Kebaikan

• Pengangkutan awam berdekatan
• Lokasi pusat
• Insurans perubatan